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Notifications
SLA Breached — SEC-260408
Bomb Threat incident exceeded 4hr response window
2 minutes ago
Escalation Warning
SEC-260407 will auto-escalate in 30 minutes
15 minutes ago
Incident Resolved
CRM-260398 has been closed by Yusuf H.
1 hour ago
New Team Member
Hamda Al Dhaheri added to Reviewer Team
3 hours ago
AG
Live Operations
Real-time incident metrics · ADNOC HQ · Updated 2 min ago
Total Incidents
247
+8.2% from last month
Open Tickets
34
-12% from last week
SLA Breached
05
+2 since yesterday
Avg Response Time
01:42
-15% improvement
Incidents Over Time
Last 12 months — All ADNOC HQ Sites
By Severity
Current period breakdown
247
Open
Minor
35%Notable
28%Serious
18%Major
12%Catastrophic
7%SLA Compliance
By incident type
By Submitter
Source channel breakdown
Recent Incidents
Latest activity
Bomb Threat — Terrorism
Crisis Alert — Control Room
Unauthorized Photography
Infrastructure Failure — Gate 4
Verbal Assault — Parking Zone
Data Table
Advanced Filters
| Emp ID | Name | Role | Sub-role | Primary Site | Group Company | Last Active | Status |
|---|---|---|---|---|---|---|---|
| EMP-001 | Saif Al Harbi saif.alharbi@adnoc.ae |
Incident Reviewer Team | Reviewer-1 | ADNOC HQ | Corporate | 2m ago | Active |
| EMP-002 | Omar Al Shamsi omar.alshamsi@adnoc.ae |
Incident Reviewer Team | Approver | ADNOC HQ | Corporate | 2m ago | Active |
| EMP-003 | Fatima Al Mazrouei fatima.alm@adnoc.ae |
Area Owner / Approver | GSO Mgmt | ADNOC HQ | Corporate | 2m ago | Active |
| EMP-004 | Mariam Al Nuaimi mariam.aln@adnoc.ae |
Management | Reviewer-1 | ADNOC HQ | Corporate | 2m ago | Active |
| EMP-005 | Hamda Al Dhaheri hamda.ald@adnoc.ae |
Incident Reviewer Team | Direct Hire | ADNOC HQ | Corporate | 2m ago | Active |
Badges & Status Pills
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Green / Success
Amber / Warning
Red / Danger
Violet / Special
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Severity Levels
MinorNotableSerious
MajorCatastrophicDisastrous
Status with Dot Indicator
Open
Closed
Under Review
Escalated
Area Owner Review
Pending
In Progress
Tags / Chips (removable)
Security
Resolved
Urgent
Gate 4
ADNOC HQ
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KA
FM
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SA
+5
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Standard
Incidents Resolved82%
SLA Compliance67%
Reports Generated45%
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Alerts & Callouts
System Update Scheduled
Platform maintenance is scheduled for 25 Apr 2026, 02:00 - 04:00 GST.
Incident Resolved
SEC-TER-260405 has been resolved and closed by Khalid A.
SLA Warning
3 incidents are approaching their SLA deadline. Review immediately.
Critical: SLA Breached
Incident #260401 has exceeded its 24h resolution SLA. Immediate escalation required.
Tabs
Overview
Details
History
Attachments
This is the Overview tab content. It shows a summary of the incident including key metrics, assigned personnel, and current status.
This is the Details tab content. Full incident description, location data, and evidence log.
This is the History tab content. Complete audit trail and timeline of events.
This is the Attachments tab content. All uploaded files, photos, and documents.
Accordion
Incidents are automatically escalated when they breach their SLA threshold. The escalation chain follows: Assigned Officer, Area Manager, Security Director, then Operations VP. Manual escalation can be triggered at any time.
SLA timers begin from the moment an incident is reported. Business hours are calculated based on the site operating schedule. Catastrophic and Major severity incidents use 24/7 clocks.
Yes, users with Admin or Security Manager roles can select multiple incidents from the table view and apply bulk status updates using the checkboxes and Bulk Actions dropdown.
Navigate to Reports and use the Export button. You can export as PDF, Excel, or CSV. Filters applied to the current view will be reflected in the export.
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Timeline & Stepper
Incident Activity Log
Today, 14:32
Incident Escalated
Auto-escalated to Security Director after SLA breach.
Today, 12:15
Status Changed
Khalid A. changed status from Open to Under Review.
Today, 10:00
Assigned to Khalid A.
Fatima M. assigned incident for on-site investigation.
Yesterday, 23:45
Incident Created
Reported via Control Room by Omar N.
Incident Workflow
Resolution stages
Reported
Assigned
3
Investigation
4
Resolution
5
Closed
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KAKhalid Ahmed
More information
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SLA Badges
2h 15m left
50% — 1h left
80% — 24m left
Breached
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Uploaded File Card
evidence-photo-01.jpg
2.4 MB
incident-report.pdf
845 KB
Workflow Timeline
Submitted09 Apr 14:22
Reviewer-109 Apr 14:36
3
Reviewer-2In Progress
4
ApproverPending
5
ResolutionPending
6
ClosedPending
Detail Grid
Tracking #SEC-TER-260408
Ticket TypeSecurity Incident
PriorityHigh
StatusUnder Review
Created09 Apr 2026, 14:22
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Activity Log
Ahmed Al Mansoori created the incident ticket
09 Apr 2026, 14:22
Fatima Al Dhaheri set severity to Minor
09 Apr 2026, 14:36
SLA 50% warning triggered
09 Apr 2026, 15:05
System sent notification email to stakeholders
09 Apr 2026, 16:05
Definition Badges
1Notable
2Minor
3Serious
4Major
5Catastrophic
6Disastrous
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