Good Morning, Ahmed
Welcome back to Incident Management
Total Incidents
247
+8.2% from last month
Open Tickets
34
-12% from last week
SLA Breached
05
+2 since yesterday
Avg Response Time
01:42
-15% improvement
Incidents Over Time
Reported vs Resolved vs Breached
By Severity
Current period breakdown
247
Total
Minor
87 (35%)
Notable
69 (28%)
Serious
44 (18%)
Major
30 (12%)
Catastrophic
17 (7%)
SLA Compliance
By incident type — target 90%
Security82%
Crisis67%
Physical Breach91%
Criminal45%
Infrastructure78%
Complaint94%
By Submitter Channel
Source of incident reports
Public Intake Form102
Control Room67
Internal Staff48
System Alert30
Role-Aware Dashboard
You are viewing as Super Admin with full site visibility. Dashboard data is scoped to your designated site. Switch sites using the header selector.