Good Morning, Ahmed
Welcome back to Incident Management
Notifications
SLA Breached — SEC-260408
Bomb Threat incident exceeded 4hr response window
2 minutes ago
Escalation Warning
SEC-260407 will auto-escalate in 30 minutes
15 minutes ago
Incident Resolved
CRM-260398 has been closed by Yusuf H.
1 hour ago
New Team Member
Hamda Al Dhaheri added to Reviewer Team
3 hours ago
AG
SLA Policies Management
One policy per risk severity level with reminder thresholds and notification channels
Total Policies
6
All configured
Active Policies
6
100% coverage
Fastest SLA
15 min
Disastrous level
SMS-Enabled
4
Severity 3–6
| Policy ID | Mapped Severity | Resolution Time | 50% Reminder | 80% Reminder | Notification Channels | Auto-Escalate | Site Scope | Status | Actions | |
|---|---|---|---|---|---|---|---|---|---|---|
| POL-001 | Notable | 240 min (4 hrs) |
Email
In-app
|
After 80% | All Sites | Active | ||||
| POL-002 | Minor | 180 min (3 hrs) |
Email
In-app
|
After 80% | All Sites | Active | ||||
| POL-003 | Serious | 120 min (2 hrs) |
Email
SMS
|
Email
SMS
|
Email
SMS
In-app
|
After 80% | All Sites | Active | ||
| POL-004 | Major | 60 min (1 hr) |
Email
SMS
|
Email
SMS
|
Email
SMS
In-app
|
After 80% | All Sites | Active | ||
| POL-005 | Catastrophic | 30 min |
Email
SMS
|
Email
SMS
|
Email
SMS
In-app
|
After 80% | All Sites | Active | ||
| POL-006 | Disastrous | 15 min |
Email
SMS
|
Email
SMS
|
Email
SMS
In-app
|
After 50% | All Sites | Active |