Good Morning, Ahmed
Welcome back to Incident Management
AG
Ahmed Gajjar
My Profile Settings Help Center
Sign Out

System Settings

Configure application preferences and defaults

General Settings

Notification Settings

Email Notifications
Send email alerts for incident updates
SMS Notifications
Send SMS for critical/catastrophic incidents
SLA Warning Alerts
Notify at 75% of SLA resolution time
SLA Breach Alerts
Notify immediately when SLA is breached
Daily Digest
Send daily summary to managers
Weekly Report
Auto-generate weekly report every Monday
Assignment Notifications
Notify users when assigned to incidents
Escalation Alerts
Notify escalation chain on auto-escalate

SLA Default Settings

Severity Level Badge Response Time Resolution Time Warning At Auto-Escalate Actions
Catastrophic Catastrophic 30 min 4 hours 75% After 4 hours
Critical Critical 1 hour 8 hours 75% After 8 hours
Major Major 2 hours 24 hours 75% After 24 hours
Moderate Moderate 4 hours 48 hours 75% After 48 hours
Minor Minor 8 hours 72 hours 75% After 72 hours
Negligible Negligible 24 hours 7 days 75% N/A

Security & Access

Two-Factor Authentication
Require 2FA for all admin users
IP Whitelisting
Restrict access to approved IP addresses
Audit Logging
Log all user actions for compliance

Data & Backup

Auto Backup
Daily automated database backup at 02:00 UTC+4
Data Retention
Retain closed incidents for 7 years
Last backup: 21 Apr 2026 at 02:00 AM — Status: Successful — Size: 2.4 GB

API & Integrations

Active Directory (LDAP)
Employee sync & Single Sign-On authentication
Connected
ADNOC EHSS Portal
HSE incident cross-reporting
Connected
Microsoft Teams
Channel notifications
Disconnected
SAP
Asset & location sync
Connected
Power BI
Dashboard embedding
Disconnected