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Notifications
SLA Breached — SEC-260408
Bomb Threat incident exceeded 4hr response window
2 minutes ago
Escalation Warning
SEC-260407 will auto-escalate in 30 minutes
15 minutes ago
Incident Resolved
CRM-260398 has been closed by Yusuf H.
1 hour ago
New Team Member
Hamda Al Dhaheri added to Reviewer Team
3 hours ago
AG
SEC-CRI-260409
Just Reported
Minor
High
Unauthorized Photography in Restricted Area
01
Reporter
Submitted
02
Reviewer 1
In Review
03
Reviewer 2
Pending
04
Area Owner
Pending Action
05
Closure
Not Closed
Incident Overview
Ticket Type
Security Incident
Source Channel
Public Submission
Incident Type
Complaint
Category
Unauthorized Photography / Recording
Priority
High
Severity
Minor
Sensitivity
Restricted
Current Stage
Reviewer-1 Review
Description
Reporter observed a visitor taking photos in a restricted loading zone. Security was notified immediately. Evidence includes photo and voice note.
Immediate Actions
Visitor approached, badge checked, photos requested to be deleted, supervisor informed.
Dates & Timeline
Incident Date
09-Apr-2026
Reported Time
14:22
SLA Deadline
09-Apr-2026 18:22
Expected Closure
10-Apr-2026
SLA Progress
50% Warning
Location
Group Company
ADNOC HQ
Site
ADNOC HQ
Building
Gate B Warehouse
Floor
Ground
Zone
Loading Zone 2
Facility Map Placeholder
Reporting & Assignment
Reporter
AM
Ahmed Al Mansoori
ahmed.mansoori@adnoc.ae
Reviewer-1 (Control Room)
SC
Security Control Room
Reviewer-2
SS
Security Supervisor
Area Owner / Approver
WA
Warehouse Area Owner
Stakeholder Team
Facilities
Security
Impact & Risk
Risk Matrix Summary
Minor impact with controlled escalation path
Regulatory / External Reference
Not required
IMG_2042.jpg
Type / SizePhoto · 2.4 MB
Uploaded ByReporter
VOICE_NOTE_01.mp3
Type / SizeAudio · 1.1 MB
Uploaded ByReporter
CONTROL_ROOM_LOG.pdf
Type / SizePDF · 340 KB
Uploaded ByReviewer-1
CCTV_CLIP.mp4
Type / SizeVideo · 48.2 MB
Uploaded ByControl Room
Upload Evidence
Drag and drop files here, or click to browse
Accepted: JPG, PNG, MP4, MOV, MP3, WAV, PDF, DOCX
SHA-256 hash logged for chain of custody
Involved Parties
Was there any Victims? *
Victim #1
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Was there any Witnesses? *
Witness #1
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JPG, PNG, MP4, MOV, MP3, WAV, PDF, DOCX · SHA-256 hash logged
Was there any Suspects? *
Suspect #1
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On Behalf of? *
Who was Notified
Was anyone notified from GCS? *
Did you notify any law enforcement agency? *
Link to previous reports
Was there any HSE Related Incident? *
Was the incident a result from a reported observation? *
Root Cause Analysis
Comments & Logs
All comments and activity on this incident
YZ
Approved. Visitor was compliant and no further action required.
LS
RITM2102485 created and assigned to security team.
TF
Visitor escorted to security desk. Device checked and cleared.
NM
Incident reviewed. No sensitive breach identified.
Activity Log
Ticket created by Public Intake
09 Apr 2026 · 14:22
Reviewer-1 notified — Security Control Room
09 Apr 2026 · 14:24
Severity set to Minor by Reviewer-1
09 Apr 2026 · 14:36
Forwarded to Reviewer-2 for endorsement
09 Apr 2026 · 14:40
50% SLA warning sent
09 Apr 2026 · 15:05
Evidence uploaded — CONTROL_ROOM_LOG.pdf
09 Apr 2026 · 15:12
Template email sent to stakeholders
09 Apr 2026 · 16:05
Workflow Route
Reporter / Intake
Control Room - Reviewer-1
3
Security Supervisor - Reviewer-2
4
Area Owner / Approver
5
Stakeholder Team
6
Resolution / Closure
Timeline View
14:22
Ticket created by Public Intake
Incident SEC-CRI-260409 submitted via public form
14:24
Reviewer-1 notified
Security Control Room received auto-assignment
14:36
Severity set to Minor by Reviewer-1
Risk assessment completed, classified as Minor severity
14:40
Sent to Reviewer-2 for endorsement
Forwarded to Security Supervisor for review
15:05
50% SLA warning sent
Automated alert triggered at 50% SLA threshold
16:05
Template email sent to Stakeholder Team
Notification dispatched to Facilities + Security teams
Audit Trail
Complete event log for this incident
| Timestamp | Event | User / Role | Details |
|---|---|---|---|
| 09-Apr-2026 14:22:03 | Created | System / Public Intake | Incident ticket SEC-CRI-260409 created from public submission form |
| 09-Apr-2026 14:22:05 | Assigned | System / Auto-Route | Auto-assigned to Security Control Room (Reviewer-1) based on incident category |
| 09-Apr-2026 14:24:11 | Notification | System | Email notification sent to Reviewer-1: Security Control Room |
| 09-Apr-2026 14:36:44 | Severity Changed | Security Control Room / Reviewer-1 | Severity set from "Unclassified" to "Minor" with risk-matrix rationale |
| 09-Apr-2026 14:40:18 | Forwarded | Security Control Room / Reviewer-1 | Forwarded to Security Supervisor (Reviewer-2) for endorsement |
| 09-Apr-2026 15:05:00 | SLA Warning | System / SLA Engine | 50% SLA threshold reached. Automated warning sent to Reviewer-2 and escalation chain |
| 09-Apr-2026 15:12:33 | Evidence | Security Control Room / Reviewer-1 | CONTROL_ROOM_LOG.pdf uploaded and locked for audit (SHA-256: a3f2...c891) |
| 09-Apr-2026 15:30:07 | Evidence Lock | Security Supervisor / Reviewer-2 | CCTV_CLIP.mp4 locked with forensic hold status |
| 09-Apr-2026 16:05:22 | Email Sent | Security Supervisor / Reviewer-2 | Template email "Incident Awareness" sent to Facilities + Security stakeholder teams |